These Terms of Service (“Terms”) govern access to and use of Rota, a multi-tenant software service for workplace operations, procedures, inspections, assets, corrective actions, training records, documents and related team features (the “Service”).
By creating an account, accepting an invitation, signing in, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent (“Customer”). If you do not agree, do not use the Service.
“We”, “us” and “Provider” means the operator of Rota (insert your legal name, ABN and address). “You” means the individual user and, where you use the Service for a business, that business.
Rota is a software tool to help organisations record and manage operational and safety-related information. The Service does not:
The Customer remains solely responsible for its legal and regulatory compliance, the accuracy of content it enters, and how it uses outputs from the Service.
“Customer Data” means content and records submitted to the Service by or for a Customer (including SOPs, inspection results, asset registers, corrective actions, training records, documents, chat messages, names and user identifiers).
You must not:
The Service relies on infrastructure providers (for example hosting, database/auth, email delivery). Their availability and terms affect the Service. We are not responsible for failures originating solely from those providers, beyond reasonable efforts to choose and configure them appropriately.
We aim for reasonable availability but do not guarantee uninterrupted or error-free operation. We may modify features, apply updates, or perform maintenance. For material reductions in core functionality affecting paying customers, we will use reasonable efforts to provide notice where practicable.
If the Service is offered free or in trial form, we may change pricing or withdraw free access with reasonable notice. Paid plans (if any) will be described at the time of purchase or in an order form. Fees are non-refundable except where required by law (including non-excludable Australian Consumer Law rights).
Personal information is handled as described in our Privacy Policy. If you are a company admin inviting users, you must ensure you are entitled to provide their details to us.
Each party must take reasonable steps to protect the other’s confidential information and use it only for purposes related to the Service. Customer Data is confidential to the Customer, subject to these Terms and the Privacy Policy.
We and our licensors own the Service, software, branding and documentation. You must not remove proprietary notices. Feedback you provide may be used to improve the Service without obligation to you.
To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that the Service will meet your specific compliance needs or be free of defects.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot be excluded.
To the maximum extent permitted by law:
You indemnify us against claims, loss and costs arising from your Customer Data, your misuse of the Service, or your breach of these Terms, except to the extent caused by our negligence or wilful misconduct.
You may stop using the Service at any time. We may suspend or terminate access for breach, risk to the platform, or prolonged inactivity. On termination, your right to access the Service ends. We may delete Customer Data after a reasonable period, subject to legal retention requirements and any written agreement to the contrary. Export of data before termination is the Customer’s responsibility unless we agree otherwise.
We may update these Terms by posting a new version in the Service and updating the effective date. Material changes may require re-acceptance. Continued use after the effective date constitutes acceptance, except where mandatory law requires otherwise.
These Terms are governed by the laws of Western Australia, Australia. Courts in that jurisdiction have non-exclusive jurisdiction. If a provision is unenforceable, the remainder stays in effect. These Terms are the entire agreement regarding the Service, unless superseded by a signed written agreement with us.
Questions about these Terms: insert contact email and postal address for the Provider.